Finding a product?
You can use any Store search box and type in the product you are looking for, a product code if known, or by brand name. You can also browse and click through the categories listed on the Home Page.
Who do I contact if I have a problem with my order?
Contact our Customer Services Department – you can phone 07714 791 971 or e mail firstname.lastname@example.org
How long will it take to receive my order?
We aim to dispatch all stock items within 24 hours on receipt of order during standard business hours for delivery to UK residents. Goods delivered direct from the manufacturer are usually dispatched within 3 working days from receipt of order unless otherwise advised. Orders must be received before 12 noon for next day delivery. For remote areas, off-shore and Northern Ireland, please allow 3 – 4 days delivery. Due to weight restrictions additional charges may apply.
A small charge is made on all individual orders and applies to our standard delivery service. Premium carriage rates are charged according to those in force at the current time of ordering.
Large, heavy and fragile items require a little extra time and we give an indication of a likely delivery period by the product. For delivery outside the UK Mainland there is an additional delivery charge, which we can quote on your email acknowledgement. Also in the unlikely event that a product needs to be collected for return outside the UK, a handling charge may apply.
Hazardous products (e.g.: butane canisters) may only be sold on the UK Mainland.
Who delivers my order?
Delivery is made by a reliable and recognized commercial UK carrier.
07714 791 971 or Mail Us email@example.com for further details.
Goods Delivery Handling Responsibility
You will need to be sure that you have sufficient and proper equipment and that your own designated personnel are available to unload products/goods delivered to your premise(s) as the delivery companies drivers are not obliged/required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the vehicle to your premise(s) kerbside/loading bay area.